Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern flowersonq.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to flowersonq.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and flowersonq.com.au’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that flowersonq.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), flowersonq.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Deliveries are processed promptly upon receipt of full payment.
We will endeavour to deliver your order as close as possible to your specified time if it is noted in the comments section of your order. If a time frame is not noted your delivery may be made any time during the day of the delivery date requested.
We have two delivery runs per day: AM run which are typically delivered by 1.30pm (unless otherwise noted) and PM run which is typically delivered by 5.30pm. Business addresses will be delivered by 5pm.
Deliveries on busy days such as Mother’s Day, Valentine’s Day or Christmas Eve, we cannot guarantee a time due to the high volume of deliveries on these days.
Non Delivery: If Flowers on Q attempts to deliver your package and the recipient is not at the address, every effort will be made to contact the recipient and/or leave the package in a safe secure place out of the elements, with a work colleague or a neighbour. Should delivery not be possible the package will be returned to our store and the customer will be notified. If redelivery is required a redelivery fee will be applied or the recipient may collect from our store if convenient.
Packages containing alcohol will not be left with persons under 18 years of age and identification may be requested at our couriers discression. Packages containing perishable items will not be left during the warmer months to avoid contamination.


flowersonq.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to request a refund for your order, please notify us within 24 HOURS of purchase or delivery. This may be done via, phone, email or instore.
Refund requests should state a valid reason for the refund, accompanied with one or more photos.
Refunds will not be given where a wrong address or phone number has been provided and we are unable to process the delivery, notification to us more than 24 hours after purchase/delivery or where seasonal substitutions for flowers have been made.
Cancellation of an order will only be granted a refund if it has not been despatched from our store.
Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of flowersonq.com.au.


As flowers are a product of nature they can be unpredictable. Sometimes flowering in and out of their seasons. Flowers on Q will attempt to supply the exact flowers for your chosen arrangement pictured within our website. At times where seasonal flowers are unavailable we will substitute with the most similar flower we have available to us. The pricing will always reflect the individual flowers used in the arrangement so it will be to the exact amount of your purchase as will the colours. We source only the freshest fresh flowers, however, some varieties do last longer than others and may be in the same arrangement. If some flowers fade quicker than others, gently take the faded flower out and enjoy the other flowers in your arrangement to its fullest. If you are not 100% happy with your arrangement, returns are accepted not more than 24 hours after purchase/delivery. We are always happy and willing to come to a resolve that is always in the customers favour should your complaint be legitiment.


Container Arrangements
Your container arrangement will be delivered with a small amount of water in the bottom. Please ensure the container is topped up daily with fresh water. It is best to expel the residual water from the previous day to keep the container from unwanted flower stem odour.

Cut Flowers:
Cut flowers may contain a water bag filled with water. It is important to keep your flowers in an upright position to avoid spillage. To remove this waterbag, hold the bouquet over the sink and pierce the bag draining the water into the sink. Remove the wrapping if desired and prepare a vase of tepid water with flower preservative before trimming the stems. Trim 1-2cm off each of the stems and place immediately into your prepared vase. Change the water and recut the stems every day to two days for increased longevity.

General care of all flowers:
Always keep flowers out of hot vehicles, prolonged heat, draughts, direct sunlight and warm appliances. This will help to retain the flowers natural moisture and aid in longevity.
Always renew the water source with fresh water.
Gently pick off any stem greenery that has yellowed or flowers that are fading to keep the arrangement looking fresh.
If you have purchased Lily’s of any variety, as each flower opens remove the brown anthers to avoid staining your belongings.
Your flowers will enjoy a slight mist of water daily to keep them looking fresher for longer.


flowersonq.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between flowersonq.com.au and the owners of those websites. flowersonq.com.au takes no responsibility for any of the content found on the linked websites.

flowersonq.com.au’s website may contain information or advertisements provided by third parties for which flowersonq.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, flowersonq.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. flowersonq.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of flowersonq.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At flowersonq.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. flowersonq.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. flowersonq.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data flowersonq.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


flowersonq.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


flowersonq.com.au may be required, in certain circumstances, to disclose information in good faith and where flowersonq.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of flowersonq.com.au. flowersonq.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then flowersonq.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. flowersonq.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

flowersonq.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and flowersonq.com.au concerning your use and access to flowersonq.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.